Privacy Policy

Effective Date: July 3, 2025

Keystone Business Solutions, LLC (“Keystone,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or communicate with us, including when you opt in to receive SMS/text messages from Keystone.

By using our website wearekeystone.com or opting into our text messaging program, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Contact Information

• Name

• Email address

• Phone number

SMS Communication Information

• Mobile phone number

• Opt-in confirmation details and timestamps

• Message content and communication history related to service requests or inquiries

Website Usage Information

• IP address

• Browser type

• Device information

• Pages visited and interaction data

Support Information

• Help desk requests

• Email correspondence

• Chat or support communications

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests

• Provide IT support and customer service

• Send SMS or text messages when you have opted in

• Communicate service updates or appointment confirmations

• Improve our website, services, and communication processes

• Comply with legal obligations and prevent fraud

We do not sell your personal information.

3. SMS/Text Messaging

If you opt in to receive SMS communications from Keystone Business Solutions, LLC:

Purpose of Messages
Messages may include:

• Support responses

• Service updates

• Appointment confirmations

• Communications related to requests initiated by you

We do not use SMS for marketing or promotional purposes unless you specifically consent to receive those messages.

Consent
SMS messages are only sent if you voluntarily opt in.

Message Frequency
Message frequency may vary depending on your service requests or communication needs.

Charges
Message and data rates may apply depending on your mobile carrier plan.

Opt-Out
You may opt out at any time by replying STOP to any message.

Help
Reply HELP for assistance or contact us using the information below.

We comply with applicable messaging regulations including TCPA and CTIA guidelines.

4. Cookies and Website Tracking

Our website may use cookies and analytics tools to understand how visitors use the site and to improve user experience. You can manage or disable cookies through your browser settings.

5. Information Sharing

We do not sell, rent, or share personal information or mobile phone numbers for marketing purposes.

Information may be shared only with trusted service providers who help us operate our business systems, such as:

• Messaging platforms

• Email and communication tools

• IT service systems

These providers are contractually required to safeguard your data.

Information may also be disclosed when required by law or legal process.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we take appropriate measures to protect your information.

7. Data Retention

We retain personal information only as long as necessary to provide services, fulfill communication requests, or comply with legal obligations.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Request deletion of certain information

• Opt out of communications

• Manage cookie preferences

To make a request, please contact us using the information below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the effective date will be revised accordingly.

11. Contact Information

If you have questions about this Privacy Policy or our communications:

Keystone Business Solutions, LLC
3050 Business Park Circle, Suite 301
Goodlettsville, TN 37072

Phone: (615) 826-3500
Email: kristen@wearekeystone.com