Privacy Policy
Effective Date: July 3, 2025
Keystone Business Solutions, LLC (“Keystone,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or communicate with us, including when you opt in to receive SMS/text messages from Keystone.
By using our website wearekeystone.com or opting into our text messaging program, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Contact Information
Name
Email address
Phone number
SMS Communication Information
Mobile phone number
Opt-in confirmation details and timestamps
Message content and communication history related to service requests or inquiries
Website Usage Information
IP address
Browser type
Device information
Pages visited and interaction data
Support Information
Help desk requests
Email correspondence
Chat or support communications
2. How We Use Your Information
We use the information we collect to:
Respond to inquiries and service requests
Provide IT support and customer service
Send SMS or text messages when you have opted in
Communicate service updates or appointment confirmations
Improve our website, services, and communication processes
Comply with legal obligations and prevent fraud
We do not sell your personal information.
3. SMS/Text Messaging
If you opt in to receive SMS communications from Keystone Business Solutions, LLC:
Purpose of Messages
Messages may include:
Support responses
Service updates
Appointment confirmations
Communications related to requests initiated by you
We do not use SMS for marketing or promotional purposes unless you specifically consent to receive those messages.
Consent
SMS messages are only sent if you voluntarily opt in.
Message Frequency
Message frequency may vary depending on your service requests or communication needs.
Charges
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out
You may opt out at any time by replying STOP to any message.
Help
Reply HELP for assistance or contact us using the information below.
We comply with applicable messaging regulations including TCPA and CTIA guidelines.
4. Cookies and Website Tracking
Our website may use cookies and analytics tools to understand how visitors use the site and to improve user experience. You can manage or disable cookies through your browser settings.
5. Information Sharing
We do not sell, rent, or share personal information or mobile phone numbers for marketing purposes.
Information may be shared only with trusted service providers who help us operate our business systems, such as:
Messaging platforms
Email and communication tools
IT service systems
These providers are contractually required to safeguard your data.
Information may also be disclosed when required by law or legal process.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we take appropriate measures to protect your information.
7. Data Retention
We retain personal information only as long as necessary to provide services, fulfill communication requests, or comply with legal obligations.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Request access to your personal information
Request corrections to inaccurate data
Request deletion of certain information
Opt out of communications
Manage cookie preferences
To make a request, please contact us using the information below.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and the effective date will be revised accordingly.
11. Contact Information
If you have questions about this Privacy Policy or our communications:
Keystone Business Solutions, LLC
3050 Business Park Circle, Suite 301
Goodlettsville, TN 37072
Phone: (615) 826-3500
Email: kristen@wearekeystone.com