Leveraging Managed IT Services
by Taylor Veal
Businesses these days need a more reliable source of IT support. Historically, companies often used a method known as break/fix—if your business technology were to break, a technician would come in to fix it. While this approach still works (kind of), there are many advantages to using the managed services model.
The break/fix approach fundamentally involves waiting around for your technology to encounter an issue or malfunction and die. As a result, there will always be downtime associated with the break/fix approach. Managed services, on the other hand, are designed to minimize downtime as much as possible by detecting and resolving issues before they manifest and cause problems. With managed services, professionals remotely monitor the components of your infrastructure for incoming threats or complications. These proactive actions provide the technician with more time to identify and mitigate the risks that your business would otherwise discover once a problem manifested.
In today’s business environment, an organization’s leadership must juggle many responsibilities, all the while putting out any fires that start blazing. At times, some duties are pushed back in favor of what may appear to be more pressing business needs. One commonly postponed duty is the management and maintenance of a business’ IT infrastructure and solutions; however, this is one of the last things that a company should delay. Efficient and functional technology is key to a business’ success. Don’t get caught needing IT service when your business needs to be concentrating on clients, service, and sales. A managed service provider (MSP) like Keystone will ensure that your solutions are updated to allow for optimized functionality.
Know What’s Coming
Our monitoring services run daily checks on the critical systems on each computer and server. There is a good chance the health of a failing component will decline slowly over time. With our monitoring services, we can be alerted in advance and have an opportunity to react before the complete failure of the device. We cannot predict the future, but most of our managed customers spend less time working on their network, save money by reducing support expenses, and improve office productivity.
Under an MSP’s care, you can be sure that your tools are ready for you to use when you need them. Most of these services can be provided remotely, saving you the time you would have to wait for a technician to arrive on-site. However, one of our professionals will be deployed to your location if need be to resolve an issue that cannot be resolved remotely.
Many businesses are worried about the cost of IT services. MSPs offer a set monthly rate that is based on the companies’ service level agreement. A set price gives you a predictable budget rather than worrying how much something will cost you when it goes wrong.
These are just a few things that an MSP’s service can do for your business. Keystone delivers support through a proactive managed services model simply because it is the best for our client’s networks. Networks are mission critical for business, and we feel they should be given the proper amount of care and upkeep to keep them in optimal performance during their useful life. To learn more, give us a call at 615-826-3500 to chat about your technology needs.